Jeroen Manuels
‘Flexibility and quality are core values at DROS’ Bredenoord in Apeldoorn has been in business for more than 85 years. The supplier of generators and other mobile (hybrid) power solutions has been based on Zutphensestraat for many years. In 2019, a new additional office complex was built at this location. DROS Schoonmaakdiensten had already been providing cleaning services for Bredenoord for several years, but following the completion of the new building, the number of cleaning hours was increased. Jeroen Manuels, Facility Coordinator at Bredenoord: “Flexibility and quality are core values of the friendly employees at DROS.”
Jeroen, who also supervised the construction of the new building, has been responsible for liaising with the various facility service providers since its completion. “My aim is to work with companies from the Apeldoorn region wherever possible. Our experience with DROS Schoonmaakdiensten has been very positive. It is a large company, which means they can respond quickly if, for example, additional cleaning hours are suddenly required.” So how is cleaning organised at Bredenoord? The Apeldoorn-based company employs three of its own cleaning staff. “They mainly work during the day.” In addition, Bredenoord uses the services of several DROS employees every day. They clean the toilets and canteen, refill the coffee machines, vacuum the offices, dust the desks and empty the waste bins. “DROS provides the evening cleaning at the Kar and Woudhuis buildings, covering the entire interior. At Woudhuis, DROS is also present during the day for toilet rounds and other cleaning duties.”
Jeroen believes that one employee in particular deserves a special mention. “That is Bertine. She works here every day from 10:30 am to 2:00 pm. Even though she wears a different logo on her workwear, everyone here considers her part of the Bredenoord team. Bertine is very friendly and also works extremely hard.” Jeroen is equally positive about the overall standard of cleaning, regardless of which DROS employee is on site. “I think all the employees do an excellent job. They are professional and deliver outstanding quality. I have never had any complaints about that.”
After the new Bredenoord office building was completed, the existing building was renovated. “All these additional activities and office spaces mean that more cleaning hours are required.” Jeroen knows that some of the cleaners cycle to Bredenoord. “They work here from 5:30 pm to 7:30 pm. Our location is quite a distance from the city centre, which is different from working at a location nearby. As it can sometimes take them twenty minutes to half an hour to get here, we are happy to consider offering them slightly longer shifts in the future. That makes cycling here more worthwhile and will undoubtedly help everyone enjoy working here even more.” Are there perhaps any areas where DROS Schoonmaakdiensten could still improve? Jeroen considers the question. “If I had to mention something, it might be telephone accessibility. Occasionally, someone from DROS does not call me back when I have left a request for a return call. That is undoubtedly because they are very busy, which I completely understand. However, I know that DROS Schoonmaakdiensten is always striving to improve. They will certainly take steps to respond even faster and more accurately. Always striving for perfection is greatly appreciated by clients, and certainly by Bredenoord.”